Terms of Service
I. Scope of Application
These Terms apply to all product sales, consultations, after-sales services, and related services provided by this website (hereinafter referred to as “this Site”), including but not limited to OiLily3000B, OiLilyA88MK, OiLily211, and other tube amplifiers and related products.
II. Product Description
1. All tube amplifiers sold on this Site are sourced through official channels. Product specifications, appearance, and functionality are subject to the actual product and official documentation.
2. Tube amplifiers and other audio equipment are precision devices. Please read the instruction manual carefully and operate the equipment according to specifications before use.
III. Orders and Payment
1. Upon successful submission of an order, a purchase agreement is formed between both parties. This Site will confirm inventory availability and shipping arrangements as soon as possible.
2. Payment methods are subject to the channels supported by the website; the order becomes effective upon successful payment.
IV. Shipping and Logistics
1. Power amplifiers, vacuum tubes, and other equipment will be shipped after being properly packaged; fragile items will be protected with shock-absorbing materials.
2. Delivery times are subject to regional and shipping method variations. While we do not guarantee specific delivery times, we will promptly track and update you on shipping status.
V. Returns, Exchanges, and After-Sales Service
1. Please inspect the product upon delivery. If there is any visible damage or obvious quality issues, please contact customer service immediately for resolution.
2. Returns or exchanges without cause are not accepted for non-quality-related issues, such as personal listening preferences or improper pairing.
3. For quality issues arising from normal use, the brand’s after-sales policy will apply.
4. Damage caused by human error, modifications, water exposure, or improper use is not covered by the free warranty.
VI. Usage Risk Warnings
1. Tube amplifiers generate heat during operation. Ensure adequate ventilation and keep the unit away from flammable materials.
2. This site assumes no liability for personal injury or property damage resulting from improper use.
VII. Intellectual Property
All intellectual property rights related to product images, text, model numbers, logos, etc., on this site belong to the respective brands. Unauthorized use or reproduction for commercial purposes is prohibited.
VIII. Terms and Conditions Updates
This site reserves the right to update the Terms of Service as necessary. Updated terms will be posted on the website, and continued use shall be deemed acceptance of the new terms.
Privacy Policy
I. Information Collection
This website may collect the following information when you place an order, make an inquiry, or register:
1. Name, contact number, and shipping address
2. Email address and social media accounts (e.g., for customer service communication)
3. Order information and payment records (used solely for transaction processing)
II. Use of Information
The information collected is used solely for the following purposes:
1. Processing orders, shipping, delivery, and after-sales communication 2. Providing product consultations and technical support
3. Sending order status and shipping notifications
4. Improving website services and user experience
5. Preventing fraud and ensuring transaction security
III. Information Sharing and Disclosure
1. We will not sell or rent your personal information to unrelated third parties.
2. Disclosure is permitted only under the following circumstances:
o When required for logistics and delivery to courier companies
o When required by laws and regulations or for judicial investigations
o For necessary risk control cooperation to ensure transaction security
IV. Information Security
This website employs reasonable technical and administrative measures to protect your personal information and prevent its disclosure, loss, or misuse. However, due to inherent risks associated with the internet, absolute security cannot be guaranteed.
V. Cookies and Technologies
This website may use technologies such as cookies to record your browsing preferences and enhance your browsing experience. You may disable these in your browser settings.
VI. User Rights
You have the right to:
1. Access and correct your personal information
2. Request the deletion of personal information that is not required to be retained (except where retention is required by law)
3. Opt out of receiving marketing communications
VII. Policy Updates
This Privacy Policy may be updated from time to time. Updates will be posted on this page. By continuing to use this website, you agree to the updated policy.